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frequently asked questions

Purchasing your Machine

Where can I purchase a machine?

For more options please refer to each product in the tab of “where to buy” to find a list of Retail Stores and on-line stores that sell our merchandise.

 

How much do your machines cost?

As the manufacturer, we do not set or suggest retail prices. Please contact your local retailer for pricing.

Warranty Information

Does my karaoke machine come with a warranty?

Yes, Singing Machines include a 90-day warranty from the date of purchase, provided the item was purchased from an authorized distributor/retailer. Proof of purchase is necessary for any repair or replacement.

 

What do I do if I experience a problem with my karaoke machine and need to get it repaired?

Contact our Customer Service Department via email at customerservice@singingmachine.com or at our toll free phone number (866) 670-6888 for troubleshooting steps and options available.

 

Does my Singing Machine come with a warranty if I purchase it on an E-bay auction?

Normally, Singing Machine products include a 90-day warranty when purchased from an authorized retailer or distributor. If purchased from an unauthorized party the warranty may be void or expired. Please read the warranty information included with your purchase carefully or click here to view our Warranty Information on-line. Please contact our Customer Service Department via email at customerservice@singingmachine.com or at our toll free phone number (866) 670-6888 for specific information.

 

I am having technical issues with my merchandises and I don’t have a receipt to prove it was purchased within the 90-day manufacturers warranty period. What do I do?

Normally a retailer can provide a copy of a receipt. If you are still unable to provide a receipt for your merchandise it would automatically be considered out of warranty.

 

I don’t have my receipt but I registered my Singing Machine on-line; does that constitute as a proof of purchase?

Unfortunately when you registered your item the following information was posted “please keep a copy of the receipt/proof of purchase as it is required to obtain service within the 90-day warranty”.

 

I am having technical issues with my merchandise but I received it as a gift? What do I do?

We recommend contacting the gift giver for a copy of the receipt if purchased within the 90-day manufacturers warranty period. If you are still unable to provide a receipt for your merchandise it would automatically be considered out of warranty.

 

What should I do if accessories are missing from my merchandise?

Contact our customer service hotline (866) 670-6888 or email us at customerservice@singingmachine.com.

Please note: proof of purchase within the 90-day manufacturers warranty is necessary to supply missing accessories.

Owning your Machine

What type of discs play in my karaoke system?

Most CD+G karaoke discs, purchased at a retail store or down loaded with scrolling lyrics from our SMC Karaoke Manager will play and display lyrics.You can download the manager Clicking Here.

 

How do I get the lyrics to appear on my TV?

Place a CD+Graphics (karaoke disc) in the CD compartment of your Singing Machine Karaoke System. Insure your Singing Machine is in CD+G function. Connect the RCA cords included with your purchase as described below:

• The RCA cords include two plugs on opposite ends of each cord (yellow, red and white). Yellow is for a video connection, red and white are for audio connections (sound). The red and white cords can also be connected to your TV or stereo for additional audio. • Connect the yellow cord (video) to the video out jack (normally located on the back or side panel of your karaoke system) • Connect the opposite end of the yellow (video) cord to the video in jack on your TV Press play on your Singing Machine and lyrics should appear on your TV screen. For more detailed instructions, please view your instruction manual titled “MAKING THE CONNECTIONS”

Feel free to call us at (866) 670-6888 for any further assistance.

 

How do I get a copy of an instruction manual?

Please click on our “Instruction Manual” tab under the “Customer Service” drop-down on our main menu bar. Click on your model # to download the PDF file. In order to view the manual you will need to have Adobe Acrobat Reader installed on your computer.

 

What do I do if my model # is not listed on your Instruction Manual list?

You can contact our customer service hotline (866) 670-6888 or email us at customerservice@singingmachine.com for availability.

 

How do I take proper care of my microphone?

Tapping or dropping the microphone while it is ON can permanently damage your microphone. Resist the urge to swing the microphone around by the cord.

 

Are parts available for repairs?

We do not offer internal components for our merchandise.

I need one of the following items replaced:

Remote Control Power adaptor/power cord Antenna Microphone holder Musical instrument parts

How do I go about replacing one of the above items?

Contact our customer service hotline (866) 670-6888 or email us at customerservice@singingmachine.com for price and availability.

The Glossary of Terms in my manual lists several features that are not on my machine. Why? The features listed in the Glossary of Terms may not necessarily pertain to the particular model that you have. These terms are listed in all manuals to familiarize you with the world of Karaoke.

Karaoke download

I have a problem buying or downloading my karaoke music.

Please contact the Download Store customer service at downloadsupport@singingmachine.com.

How can I download the SMC Karaoke Manager?

You can download the SMC Karaoke Manager here. Please note that the SMC Karaoke Manager is software that allows you to manage SMC karaoke files on Microsoft Windows computers

 

I have a problem downloading or using the SMC Karaoke Manager.

Please refer to our Download Songs & Create CD+G Tutorial to answer any questions. If problems persist, please contact our customer service hotline (866) 670-6888 or e-mail us at customerservice@singingmachine.com

 

Copyright 2013 by The Singing Machine Co. All Right Reserved.